Privacy Policy

Our privacy policy explains how we collect, use, and protect your personal data when you use our website, services, and products. We value your privacy and are committed to being transparent about how we handle your personal information.

What personal data do we collect? We may collect the following types of personal data:

• Contact information: name, email address, phone number, and physical address

• Website usage data: IP address, browser type, operating system, and website interactions

• Profile data: username, password, and preferences

• Payment and transaction data: payment card numbers, expiration dates, and transaction amounts

How do we collect your personal data? We collect your personal data in the following ways:

• When you provide it to us: You may provide us with your personal data when you create an account, place an order, or contact us through our website or social media channels.

• Automatically through our website: We may collect website usage data when you visit our website or use our services.

• Third-party sources: We may receive personal data from third-party sources, such as social media platforms or other companies.

How do we use your personal data? We use your personal data for the following purposes:

• To provide our services: We use your personal data to provide you with the services you request, such as processing transactions and delivering products.

• To improve our services: We use your personal data to improve our services and user experience, such as analyzing website usage and improving our marketing efforts.

• To communicate with you: We use your personal data to communicate with you about our services, promotions, and updates.

• To comply with legal obligations: We use your personal data to comply with legal requirements, such as tax laws and regulatory requirements.

Do we share your personal data? We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and business, as long as those parties agree to keep this information confidential.

SMS Communications and Mobile Information. We may collect your mobile phone number and SMS messaging consent when you provide it to us verbally, in person, by phone, through a form, or through another approved opt-in method. We use this information to send service-related text messages, which may include appointment reminders, technician arrival updates, service updates, billing notifications, and other communications related to services you request from us.

We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent status with third parties or affiliates for their marketing or promotional purposes. SMS consent information is used only to support our communications with you and to comply with applicable messaging requirements.

You may opt out of SMS communications at any time by replying STOP to any text message. You may request assistance by replying HELP.

How do we protect your personal data? We take the security of your personal data seriously and have implemented appropriate measures to protect it from unauthorized access, disclosure, or use. These measures include:

• Encryption: We encrypt sensitive information, such as payment card numbers and passwords.

• Access controls: We limit access to your personal data to authorized personnel who need it to perform their jobs.

• Physical security: We store physical copies of your personal data in secure facilities.

Your rights. You have the right to:

• Access your personal data: You have the right to request access to your personal data and correct any inaccuracies.

• Erasure: You have the right to request that we erase your personal data in certain circumstances.

• Restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

• Data portability: You have the right to request a copy of your personal data in a structured format.

Changes to this privacy policy. We reserve the right to modify this privacy policy at any time. If we make significant changes to this privacy policy, we will notify you through email or other means.

Contact us. If you have any questions or concerns about this privacy policy or our use of your personal data, please contact us at 303-670-5443.